What is Pay4Bugs?
Pay4Bugs is a global marketplace where software developers of every size can have real users test software products to find and resolve bugs. Customers pay only for actual bugs found.
Back to topWho are you?
Pay4Bugs was developed by and is operated by
Appartisan Limited. a privately-owned Internet technology company. We are a multicultural, multilingual team with diverse backgrounds ranging from Fortune 100 QA experience to retail sales, Wall Street to medical research.
Back to topI successfully signed up! How do I get started?
What is a project? What is an assignment?
A project is a product, program or website you want to have tested. An assignment is a set of instructions regarding what should be tested and how it should be tested. A project can have multiple assignments. Each assignment can have a different price and different budget. For example, "
87id OpenID Provider" would be a project and "Test 'Remember Me' Feature" or "Find typos in the Chinese version of the site" would be two possible assignments for the 87id project.
Back to topAre there any minimum charges?
What usage plan should I choose?
We offer
several different plans, each catering to development teams of different styles and scale. Select a plan based on your needs. There are no long term commitments; plans can be changed each month.
Back to topI don't want to pay monthly, do I have other options?
Do I have to purchase credit?
No! You can enter both an assignment budget and bug bounty of $0.00 to run a free assignment! If your project is interesting enough to testers, they might even volunteer to help you test it for free!
Back to topWhy do I have to buy credit before I can offer to pay testers for the bugs they find?
Purchasing credits to cover the budget of your paid assignment assures testers of your willingness and ability to pay for the bugs that they find. Unused credits are refundable according to the
Terms of Service.
Back to topWhat currency does Pay4Bugs use?
How will I know when a new bug has been submitted for my assignment?
An email will be sent to the email you provided during registration.
Back to topWhat if no bugs are found? Is unused credit refundable?
If no bugs are found, unused credit is 100% refundable up to 14 days from credit purchase and 90% refundable up to 180 days from purchase. After 180 days, credit is not refundable, but can still be used to pay for bugs!
Back to topWhat if my new product is top-secret and confidential?
Testers are under a legal obligation to not disclose any information regarding products posted on Pay4Bugs for testing that is not already in the public domain. Having said that, prudence dictates that you should not post confidential product or other information that you want to remain private on Pay4Bugs.
Our policy for our in house use of Pay4Bugs is to test products or features that have either already been released or will soon be released. We only test portions of our products that are intended to be publicly available. We do not test internal-use admin pages via Pay4Bugs. You are welcome to adopt a similar policy or develop your own.
Back to topWhat is your recommended bug bounty?
We recommend that you set an assignment's bug bounty based on the difficulty of your assignment. To illustrate, finding typos on a website is easy and something anyone can do so setting a low bug bounty would make sense. Checking for errors in complex business logic is much more difficult so a higher bounty would be in order. Remember, you can always start with a low bounty and increase it as you go to attract more testers.
Back to topMy product isn't a website. How can testers download it so that they can try it out?
Pay4Bugs does not provide hosting services for your product. There are many low cost hosting options available on the Internet. Upload your product to a web server and post a link to it in the assignment instructions!
Back to topWhen in my product's lifecycle should I use Pay4Bugs? Can Pay4Bugs be used on production products?
Pay4Bugs can be used anytime you want real users to try out your product. Internally, we use Pay4Bugs to test out our products after they have passed our internal QA checks both prior to and during private beta and on products already released in production.
Pay4Bugs is particularly good for production products. You can set up an assignment for your production site and ask testers to report any problems that happen to come up.
Back to topDo you have Apple Macintosh Testers? What about other platforms?
Yes! We have registered testers with a wide variety of platform configurations. Since Pay4Bugs is a marketplace, whether they are willing to test your product at the price you offer is another question.
Back to topCan I test mobile software?
Yes! Our global team of testers allows you to test your mobile website or software on various hardware devices and cellular networks.
Back to topCan I test products in languages other than English? What language will bug reports be in?
You can test products in any language you want. Specify the language you want to test and the language in which you would like to receive bug reports in your assignment's instructions! Testers will generally submit bug reports in the same language as the language of the instructions.
Back to topAfter a bug is submitted, how long do I have to review it?
You have 7 days to review submitted bugs after which they will be considered approved and credit deducted from your account according to the
Terms of Service. This is to assure testers that the bug reports they submit will be timely reviewed.
Back to topWhat if testers submit junk or spam bugs? Will I have to pay?
You have the opportunity review each bug to decide if it is valid or not. If you make a good-faith determination that a bug report submitted by a tester does not describe a valid bug, you may reject it and credit will be return to your assignment's budget. Testers who submit excessive junk bugs may have their accounts disabled and earnings forfeited.
Back to topIf I reject valid bugs, I don't have to pay anything, right?
Rejecting valid bugs is in violation of the
Terms of Service and subjects you to forfeiture of all credit. Besides, asking others to do work for you and stealing it is just bad form. Your bug rejection rate is one of the factors that may affect how your assignments are presented to testers.
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